Improved assistance for train passengers

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Rail passengers who need assistance travelling through stations and getting on and off trains are being given a helping hand.

East Midlands Trains has launched an improved assistance scheme which includes the booking time for such help being halved from 24 hours to 12 hours.

Bookings for assistance can be made at any time of the day or night through the Derby-based customer contact centre in Derby or online.

More than 1,600 assistance bookings are made each month on East Midlands Trains. A survey showed that more than 80% of customers using the assistance scheme are happy with the service.

To book assistance, fill in the booking form available at eastmidlandstrains.co.uk with the required details or alternatively call 03457 125 678 (option 3).