A nursing home in Ilkeston has backed its care standards after a daughter said she would complain to a national watchdog after the death of her mother.
Maureen Naylor, 77, died from natural causes, an inquest at Derby Coroner’s Court ruled last week. A large ulcer on her heel quickly became infected because of her diabetes.
She had lived at Ashford Lodge nursing home in Gregory Street for nine years until she was admitted to the Queen’s Medical Centre in Nottingham in September last year, where she died a few days later.
During the hearing at Derby Coroner’s Court on Tuesday and Wednesday last week, Mrs Naylor’s daughter, Diane Marriott, 53, blasted the home’s ‘poor communication’ in the days leading up to the great-grandmother’s death.
She claimed the large ulcer was never mentioned to the family and they were instead told by general nurse Caroline Blore that she was dying from ‘organ failure’.
After the inquest, Mrs Marriott – a mental health worker – said she will be writing to the Care Quality Commission (CQC) to complain about the home.
After the inquest, Mrs Marriott made allegations about hygiene at the home and the condition of her mother’s room.
The claims were backed up by a family friend Diane Bramhall, who also attended the inquest.
Mrs Marriott added that when her mother was taken into hospital she had secured a residential order from social services to ensure that she would not have moved back into privately-run Ashford Lodge had she recovered.
But Ashford Lodge owner Andrew Carnachan denied the accusations.
“My residents want for nothing,” he said.
“They are well cared for.”
He added that three days of inspections were carried out after Mrs Naylor’s family had previously complained to the CQC around the time of her death.
He said Environmental Health gave it a five-star rating and the home was cleared of any malpractice.
“The family have never made a complaint to us,” he said.
“They were, in fact, infrequent visitors.
“If they had reported an issue with hygiene, infection control would have been straight in.”