Derbyshire police have this week released examples of inappropriate 999 calls – including this from a lady who wanted to contact her hairdresser – as a reminder about when to call the non-emergency number.
The reminder comes on the second anniversary of the introduction of 101 as the number to call about issues that do not need an emergency response.
In this clip, a woman from Duffield rang police in September to report her phone wasn’t working and so she was unable to let her hairdresser know show wouldn’t be able to get to an appointment.
Other calls made to Derbyshire Constabulary via 999 which were not police incidents include a letter sent to the wrong address and a security light shining outside a house in Derby.
On average, Derbyshire Constabulary receives 385 calls per day on the 999 number and around one third of these are not genuine emergencies.
You should only call 999 in a real emergency – when a crime is happening, when someone suspected of a crime is nearby or where someone is injured, being threatened or in danger.
For all other incidents or queries, including reporting criminal damage or a minor collision, ring 101.
Insp Dave Kirby is from the force’s contact management department which answers all 999 and non-emergency calls in the county.
He said: “I would urge people to take a moment to think which number is the most suitable one to ring before calling the police. It should be clear as to what constitutes a real emergency situation.
“By ringing 999 when your call isn’t an emergency, you tie up call handlers whose time could be better spent dealing with situations where a life is in danger or a crime is in progress.
“Our call centre staff are highly trained and they are a real one stop shop when it comes to dealing with police enquiries. However, many of the 999 calls we receive are not emergencies and sometimes, they are
not even about a policing matter.”
The non-emergency number is a 24/7 service which should be used for all police matters of a non-urgent nature. These include:
• If you want to give police information about a crime in the area.
• If you want to contact a local police officer (such as someone from your Safer Neighbourhood team).
• If your property has been stolen or damaged and it is not a crime in progress.
• If you suspect drug use and dealing in your area.
• If you want to report a minor traffic collision.
Always ring 999 in an emergency. An emergency is where there is a crime in progress, or an immediate threat to life or property.