GP surgery in Ilkeston must make changes

Eden Surgery, Cavendish Street
Eden Surgery, Cavendish Street

A GP surgery in Ilkeston has been rated as requiring improvement by the Care Quality Commission (CQC).

Eden Surgery, on Cavendish Road, was rated ‘good’ in three areas and ‘requires improvement’ in two.

Under CQC’s new programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well-led.

The recently-published report states: “Systems were generally in place to keep patients safe and to protect them from harm. However, robust procedures were not followed in respect of staff recruitment, the management of controlled medicines and infection control.

“Although the provider was rated as good for caring, effective and responsive they are rated as requires improvement for safe and well led domains.”

The surgery must make improvements in six specific services, including families, children and young people.

Despite the rating, the inspectors praised the surgery in many areas, stating: “We saw good examples of joint working with midwives and health visitors to keep mothers, babies and children safe.

“Appointments were available outside of school hours and the premises were suitable for children and babies.”

The inspection also revealed medication stored at the wrong temperature, some receptionists had not had DBS checks, and keys for the controlled drugs cupboard were not held securely - staff who were not authorised to access controlled drugs had access to the keys.

No-one at the practice was available for comment.

. A patient survey showed that 88 per cent of respondents would recommend Eden Surgery to someone new; and 94 per cent described their overall experience of this surgery as ‘good’. This was above the practice average for the Clinical Commissioning Group of 71 per cent. 111 patients had responded to this survey and the results were published in January 2015.

The CQC has published 59 reports on the quality of care provided by GP practices that have been inspected under its new approach. Following recent inspections by specialist teams, 47 practices have been rated as good, eight require improvement, three have been rated inadequate and one has been rated outstanding.