A bus driver from Ilkeston has been hailed a hero for going above and beyond the call of duty to make sure two vulnerable customers got home safely.
Ian Reilly was driving an evening bus between Nottingham and Ilkeston when two young girls missed their stop.
After using his phone to call them a taxi, kind-hearted Ian dug into his own pocket to ensure they could pay the fare.
Just a few minutes later, he then stopped his bus to wake a sleeping customer to make sure he didn’t miss his stop either.
“I didn’t really think much about it at the time, I just did what I thought was the right thing to do,” said Ian, who was rewarded for his kindness with an award from Trentbarton.
At a special awards evening at the City Ground in Nottingham, snooker legend Steve Davis presented Ian with the firm’s Hero of the Year award.
One of a number of accolades presented at the trentbarton Really Good Service Awards, the prestigious honour is presented every year to a member of staff who shows exceptional care for their customers.
Jeff Counsell, the firm’s managing director, commented: “All our drivers are committed to putting customers first, but occasionally they are asked to go beyond what’s expected of them.
“On this occasion Ian certainly rose to the challenge, and he joins a growing list of worthy winners of the award.”
Now in their thirteenth year, the Really Good Service Awards recognise a commitment to customer service across the company.
Other award winners included red arrow driver Carole Hind who was named driver of the year and Harry Burns, apprentice of the year.