Survey reveals patients are happy with local GP surgery experiences

PATIENTS in Ilkeston have given local GPs the thumbs-up in a new national GP patient survey.

Feedback from the 2011 national GP patient survey, which details patients’ experiences of visiting their GP, shows that more patients than the national average said they would ‘definitely’ recommend their GP to another person.

Answers also showed that local patients had a ‘very good’ overall experience at their GP surgery.

The survey also revealed that 67 per cent of people living in Derbyshire County had high confidence in their GP. Other high performing areas include the level of confidence patients had in their practice nurse, the ease at which they could get appointments, and how helpful reception staff were.

Keith Mann, Head of Primary Care Contracts Commissioning for NHS Derbyshire County, said: “We’re delighted that our patients are reporting average or higher levels of satisfaction in key areas that matter to them most.

“We will continue to work with patients to get a true reflection of their experiences so we can further improve.”