McDonald's is reopening some restaurants for walk-in services - these are the new rules

Wednesday, 17th June 2020, 10:57 am
Updated Wednesday, 17th June 2020, 10:57 am
McDonald’s is reopening some of its branches for people to walk-in to collect takeaway on foot, but inside the fast-food restaurants will look a little different than usual (Photo: Shutterstock)
McDonald’s is reopening some of its branches for people to walk-in to collect takeaway on foot, but inside the fast-food restaurants will look a little different than usual (Photo: Shutterstock)

McDonald’s is reopening some of its branches for people to walk-in to collect takeaway on foot, but inside the fast-food restaurants will look a little different than usual.

Here’s what you need to know.

McDonald’s recently began reopening its branches for delivery and drive thru, but certain restaurants will reopen on Wednesday (17 June) to allow people to order and collect food in-store.

However, there will be new rules for all customers in order to keep both them and staff safe.

McDonald's is making the following changes:

  • Clear signposting and floor-markings to create a one-way system around restaurants for customers and delivery partner couriers
  • Limiting numbers in restaurants to with social distancing – this will vary depending upon the restaurant size and lay-out
  • Customers asked in only when space becomes available
  • You will be asked to sanitise your hands at a cleaning station
  • Fewer self-order screens switched on - which will be sanitised "at least every 30 minutes”, but you can also order via the My McDonald’s app
  • Children are still welcome - but McDonald's is putting away its crayons and colouring sheets and keeping play areas and digital play areas closed
  • Seating areas, customer toilets and lifts will remain closed
  • Recycling points will also remain closed

Which branches will be reopening for customers to walk-in?

McDonald’s UK chief executive Paul Pomroy said: "Following a closed test in London last month, I am pleased to confirm that we will begin reopening for takeaway and click and collect.

"Starting on Wednesday 17 June, in 11 Roadchef service station locations, we will welcome motorway users back inside our restaurants for the first time since March.

"We’re taking our time to get this right, reviewing our processes before we gradually roll-out to high streets, towns and city centres from 24 June onwards."

There will still be the same restricted menu as at drive-thus and branches will be open 11am-10pm.

However, Mr Pomroy adds: "On 24 June we will trial breakfast service in a small number of restaurants, and if successful aim to roll-out nationwide in July.”